Collection of Personal Information
In order to use Smart Strata, we may require information from you in order to provide the best possible service. We may collect information such as your name, age, sex, marital status, contact details, public domain, occupation, financial information and credit payment details for any services you purchase from us. We may collect personal information through various means such as; directly from you e.g. membership or application forms, social media networks where we have a connection and from public domain e.g. your company website. All correspondence may also be collected and stored, particularly in regards to sales, support and accounts, including email. Any information collected by Smart Strata is collected via correspondence from you and your company. This may be via telephone, email, mail, fax or directly through our website.
Use of Personal Information
Any details collected from Smart Strata customers are required in order to provide you with our products and services, and a high level of customer service. Correspondence is recorded in order to provide service references, and to assist in our staff development. We may use your personal information to send information, updates and marketing materials to you. Your personal information may also be used to improve our products and services, our website and directory and to verify your identity and membership status. We may disclose your personal information to other businesses who assist us in providing products or services or who perform functions on our behalf.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information such as credit cards details on our website, it is encrypted using secure socket layer technology (SSL). When credit card details are collected, we simply pass them on in order to be processed as required. We never permanently store complete credit card details. We follow industry standards to protect personal information submitted to us, both during transaction and when we receive it.
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may correct, update, delete or deactivate it by emailing us at firstname.lastname@example.org
If you purchase a product or service from us, we may request certain personally identifiable information from you. You may be required to provide contact information (such as name, Email, and postal address) and financial information (such as credit card number, expiration date). We use this information for billing purposes and to fill your orders. If we have trouble processing an order, we will use this information to contact you.
Smart Strata uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other purposes, including some promotional emails. If at any time a customer wishes not to receive such correspondence, they can request to be removed from any mailing lists by emailing us at email@example.com.
You will be notified when your personal information is collected by any third party that is not our agent/service provider, so you can make an informed choice as to whether or not to share your information with that party.
Smart Strata may at its discretion use other third parties to provide essential services on our site or for our business processes. We may share your details as necessary for the third party to provide that service. These third parties are prohibited from using your personally identifiable information for any other purpose. Smart Strata does not share any information with third parties for any unknown or unrelated uses.
We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our Website.
Links on the Smart Strata site to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of Smart Strata.
Smart Strata uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of New Zealand merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.
– Payments are fully automated with an immediate response.
– Your complete credit card number cannot be viewed by Smart Strata or any outside party.
– All transactions are performed under 128 Bit SSL Certificate.
– All transaction data is encrypted for storage within eWAY‚Äôs bank-grade data centre, further protecting
your credit card data.
– eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by Smart Strata.
After ordering online, you will receive an email confirmation from eWAY containing your order details (if you have provided your email address). We will normally confirm receipt of your order within a few minutes of ordering.
If you wish to query a delivery please contact us at firstname.lastname@example.org
Refund & Returns Policy
If for any reason you are not completely satisfied with your purchase we will give you a 30 day money-back guarantee from the time of purchase. If your details appear in the directory and you would like the listing removed please email us at email@example.com so that we can resolve any problems.